Requests for refunds must be clear and acceptable.

√ Technical issues: If you encounter technical problems that cannot be resolved within 24 hours after contacting our customer service, you may be eligible for a full refund. See the required guides for setting up IPTV. √ If your internet speed is low, preventing you from viewing and using our services, you can then request a refund. √ Service quality: If you are not satisfied with the quality of our service, you may be eligible for a refund within 7 days of activation. √ Billing errors: If you have been incorrectly billed, please contact us within 7 days of the invoice date to request a refund.

The following situations are excluded from a refund:

√ Cancellation of the service after 7 days of activation. √ Refunds requested due to changes in hardware or software requirements. √ Refunds requested due to user errors or abuse of the service.

Procedure for requesting a refund:

√ To request a refund, contact our customer service team via email or WhatsApp within the timeframe specified in this policy. Include your name, order number, and a detailed description of the issue that prompted your refund request. We will review your request and respond within 24-48 hours.

Refund amount:

√ If your refund request is approved, you will receive a full refund of the Service purchase price, minus any applicable fees. Refunds will be processed within 7-10 business days after approval.

Please note that this refund policy may be changed at any time without prior notice. It is your responsibility to review this policy regularly to ensure you are aware of any changes.